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Getting Started

Directions to create an account for the Realogic Abstract Knowledge Base:

NOTE: Only registered users are given access to the Knowledge Base. If you are not a registered user of the application, your KB account registration will be denied.

  • Click Create an account, located in the right side of this page or homepage > http://kb.realogicabstract.com.
  • Enter information in the User Registration fields.
* Required fields:
    • Name: * - Enter full name
    • Username: * - Use your login (usually full email address).
    • Password: * - We recommend using the same one you use for the application.
    • Confirm Password: *
    • Email Address: * 
    • Confirm email Address: *
User Profile fields are optional except:
    • Phone: *
  • Click Register.
  • You will receive an email asking to verify your email address by clicking on a link in the email*.

After verification, a Realogic administrator will be notified to activate your account. Once a Realogic administrator approves your account, you will be notified by email and you can then log in to the site.

NOTE: As with any system-generated email, if it doesn't arrive within 5 minutes, check junk/spam filters. You may need to whitelist realogicinc.com. If still not there, please submit a support ticket.

Realogic is committed to offering client support of the highest quality, providing different ways to submit issues, questions, and/or requests:

  • Realogic Helpdesk
  • Submit a Ticket by This email address is being protected from spambots. You need JavaScript enabled to view it.

Realogic prides itself on its modern support structure and issue resolution methodology, ensuring a rapid response to potential issues. In our efforts to resolve your issues expediently, we ask that you have the following information ready when you contact us.

Contact Information

  • Name
  • Phone
  • Email

For Realogic Abstract

  • Organization Name
  • User Login

Issue Description

  • Subject
  • Details
  • Steps: (Please provide detailed steps to recreate the issue being reported)
  • Attachment: (If applicable, please have a screenshot of the issue ready to attach to a support ticket)

Additional Information

  • Frequency and predictability of the issue (intermittent or consistent action failure)
  • Impact of issue (all users or isolated to single/group of users)

 

ALERT: At this time, REALOGIC web-based applications are only compatible with recent versions of Microsoft's Internet Explorer browser (IE 8, 9, 10, & 11) excluding the tablet version of IE11. Compatibility with other web browsers is currently in production.

Windows 10 Upgrade

REALOGIC web-based applications are not yet compatible with Microsoft's new web browser, Edge. Windows 10 includes Internet Explorer 11. Please use IE11.

To be continued...

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